Skip to content
LoadUnload

For customers · send a parcel

Send a parcel across Bengaluru.

LoadUnload is a bike courier for Bengaluru (Bangalore). The price you see is the price you pay: the fare is itemised on the ticket before you confirm, the rider cannot change it at the door, and you pay after delivery. For now we carry parcels under 25 kg with both addresses inside the city; bigger loads are priced and open after it.

Fare estimate

No sign-up
KG

Class · from load

Itemised fare

Published rate card

Base fare—
Distance—
Handling—
Surge—

Total

₹ —

Itemised before you book. Locked after.

Pay after delivery · Itemised fare · Cancel free before a rider accepts

What goes on a bike

What people send by two-wheeler.

You give the weight and the class follows from it. These four fit a two-wheeler — anything under 25 kg a rider can carry safely. Furniture, stock and site material need a van or truck: they are on the rate card and open later.

Two-wheeler · live now< 1 kg

Documents and keys

Signed copies, office papers, a spare key — across town in one ride, handed over against the delivery code. Irreplaceable originals stay with you.

Two-wheeler · live now1–10 kg

A shop's order to its customer

A local store or a home business sending a sale across the city, without a courier account.

Two-wheeler · live now1–5 kg

Laptops, phones and chargers

The laptop left at the office, or a phone going to the service centre and back.

Two-wheeler · live nowup to 25 kg

Gifts and parcels for family

A boxed gift, clothes, a parcel for someone on the other side of Bengaluru.

How it works

Four steps, no phone calls.

Booking goods transport usually means three agents and three different quotes. Here the price is the first thing you see and the last thing that changes.

  1. Step 01

    Route and weight

    Two addresses, one weight. The class is derived from the load, never picked from a menu.

  2. Step 02

    Itemised fare

    Base, distance, handling, surge — line by line. Approve it, and that is the price on the order.

  3. Step 03

    A verified driver

    RC and driving licence on file before the first load. Name and number on your order.

  4. Step 04

    Follow it to the door

    Live status from assignment to delivery, and an OTP or a photo when it lands.

Already sent something?

Enter the AWB from your receipt. No account needed — anyone with the number can check where a consignment is.
Track a shipment

Moving goods daily?

Recurring lanes, a dispatcher console and an itemised fare on every trip, on the same published rate card.
See business accounts

Driving for us?

The commission taken from each fare is published. Bring your two-wheeler now; leasing one of ours opens later, and its rates are already on the page.
Commission and lease rates

Questions

Sending a parcel, answered.

Short answers, in the same words the order page uses. Anything not here, a person answers on +91 99809 43397.

What can I send by bike?

Anything under 25 kg and no wider than the rider's handlebars: documents, keys, a laptop, a boxed parcel, a gift. The prohibited-items page lists the 10 categories never carried — cash and jewellery, alcohol, fuel and gas, irreplaceable originals among them.

How soon is it picked up?

Book for now and the load is offered straight away to riders on duty near the pickup, or choose a time for a scheduled pickup. It is a direct ride, pickup to drop-off, the same day — not a next-day courier. If no rider takes it, the order page tells you, and you pay nothing.

How do I pay?

To the rider after delivery, in cash or by UPI. The amount is the fare on your order — the one you approved — plus any waiting line, which the order shows.

Can I cancel?

Free before a rider accepts, and free for 2 minutes after. Later than that, it is ₹5 for each kilometre the rider has already ridden towards you, never more than ₹20 — and ₹20 if they have reached the pickup.

Do I need an account?

Not to see a fare: the ticket prices any route without signing up. To book, you sign up with your phone number, so the rider can reach you and you can follow the order.

How do I track it?

Every order gets an AWB number starting LU. Enter it on the tracking page — no login — or follow the order from your account. Your order page also shows a four-digit delivery code: pass it to whoever is receiving, and the rider asks for it at the door, or leaves a photo if nobody can give it.

What happens if my goods are damaged?

Raise it from the order page. It reaches a named reviewer with your order's record attached — a person, not a queue.

Still deciding?

Ready when you are.

Enter a route on the ticket to see the fare. Sign up only when you want a driver assigned.

Rather talk to a person? +91 99809 43397 — a human answers.